Ideas on building intelligent business systems.
September 18, 2026
By the time a subscriber cancels, the decision was usually made weeks earlier — you just weren't looking at the right signals. Here's how AI actually predicts who's about to leave, what data it needs, and the one accuracy trap that quietly costs SaaS companies millions.
September 18, 2026
The gym down the street looks the same as it did five years ago. What's happening behind the front desk doesn't. Here's what's actually changing in fitness in 2026 — and the one number that should matter most to any gym owner: AI can now predict who's about to cancel, three months before they do.
July 27, 2026
The best advisors in the world don't wait for the client to call. They already know what's coming — because they were paying attention to the signals long before the client noticed them. Here's the model behind that kind of foresight, and what it would take to build it for a luxury real estate team.
July 27, 2026
A luxury buyer isn't a bigger version of a regular buyer. They're making a fundamentally different kind of decision — about privacy, generations, wealth structure, and decades of lifestyle, not just square footage. Here's what the 2026 data says is actually driving these deals, and why it demands a different way of knowing your client.
July 27, 2026
Your CRM can store a client's name, email, and last transaction date. What it can't store is why they bought, what they're worried about, or what their life looks like five years from now. That gap is exactly why most luxury teams outgrow their CRM — not because it's broken, but because it was never built for what they actually need it to do.
July 27, 2026
88% of clients say they'd use their agent again. Only 12% actually do. The gap between those two numbers isn't a loyalty problem — it's a memory problem, and it's costing luxury teams more than any lead-gen budget could fix.
July 25, 2026
You don't need to read code to know if your MVP is about to become a problem. Here are the concrete steps — and the exact questions to ask — that surface it before it costs you a rebuild.
July 24, 2026
Every MVP is full of shortcuts — that's the point. But some shortcuts are like moving a couch, and others are like knocking down a load-bearing wall. Here's how to tell the difference before you're the one paying to rebuild.
